Terms and Conditions

These terms apply when you use this website or book with Chalo Villas and Farms, M12 Mchinji Road, opposite Chitedze Research Station, Chitedze, Lilongwe, Malawi. By making a booking or buying a ticket, you accept them on behalf of yourself and your party.

An enquiry or request is not a confirmed booking. Your booking is confirmed when we tell you so, or as described for each experience below. Please check your confirmation and tell us quickly if anything is wrong.

• Prices are shown in Malawi Kwacha (MWK) and include the 1% Tourism Levy.
• You can pay using the options shown when you book, which may include Airtel Money, TNM Mpamba, your banking app or bank transfer.
• We may ask you to send proof of payment by WhatsApp or email.
• If a price is shown incorrectly, we will contact you before confirming or charging the correct price.

• Check-in and check-out: check-in is from 2PM and check-out is at 10AM. Early check-in and late check-out depend on availability and may carry a charge. Please tell us if you will arrive after 6PM.
• Nest villas sleep up to 2 guests. Orchard villas sleep up to 4: two adults with children aged seven and under.
• You can reserve now and pay on arrival, or pay now for immediate confirmation. If you reserved without paying and have not arrived or contacted us by 6PM on your arrival day, we may release your villa to another guest.
• Free cancellation: you can cancel or change your dates free of charge up to 24 hours before check-in, which means by 2PM on the day before you arrive. Any payment you have made will be refunded in full. New dates depend on availability.
• Late cancellation and no-shows: a late cancellation or no-show means we have held a villa we could have offered to someone else. If you cancel less than 24 hours before check-in, or do not arrive, the first night is payable and we will refund any other nights you have paid for.
• Leaving early: nights you have booked but do not use are not refunded.
• Three or more villas: free cancellation ends 7 days before check-in. After that, the first night for each villa is payable.

Booking a table is optional and free, and helps us prepare for you. We hold your table for 15 minutes after your booked time, so please let us know if you are running late. Tell us about dietary requirements and allergies before you visit. Our kitchen handles common allergens, so we cannot guarantee that any dish is completely free of them. Our kitchen follows the season, so menus can change.

• All riders must be 16 or older. This is strictly enforced, and we cannot let anyone under 16 ride.
• Rides are guided. Riders must follow the guide's safety instructions, wear any safety equipment we give them, and may be asked to complete a rider form before setting off.
• Quad biking carries a risk of injury. We may refuse or stop a ride if we believe it is unsafe, including if a rider appears to be affected by alcohol or drugs. No refund is due in that case.
• Our team will share payment and arrival details with you directly.
• You can cancel or move your ride free of charge up to 24 hours before it starts. After that, or if you do not arrive, the ride is payable. If you arrive late, your ride may be shorter and the full price still applies.
• If weather or safety conditions mean we need to move your ride, we will contact you to arrange another time. If no other time suits you, we will refund anything you have paid.

• Tickets are confirmed once we have received your payment.
• Tickets are not refundable if you cannot attend. You can pass your ticket to someone else by telling us at least 24 hours before the event.
• If we cancel an event, we will refund your ticket in full.
• If we move an event, your ticket stays valid for the new date. If you cannot attend, tell us within 7 days of our announcement and we will refund your ticket.

Sending us a brief does not reserve a date. We will reply with availability and next steps, and confirmed details will be agreed with you in writing. If that written agreement differs from these terms, the agreement applies. Unless it says otherwise:

• A 50% deposit secures your date, and the balance is due 14 days before the event.
• Final guest numbers are due 7 days before the event.
• If you cancel more than 60 days before the event, we will refund your deposit, less any costs we have already paid on your behalf.
• If you cancel 30 to 60 days before the event, we will refund half of your deposit.
• If you cancel 14 to 29 days before the event, your deposit is not refunded.
• If you cancel less than 14 days before the event, the full amount is payable.

• To cancel or change a booking, contact us by email, phone or WhatsApp. We count the time we receive your message.
• We send refunds in MWK within 7 working days of agreeing them, to your original payment method or another account you confirm in your name.
• Fees charged by your bank or mobile money provider are not refundable, unless we cancelled your booking.
• If we have to cancel your booking, we will offer you another date or a full refund.

Chalo is a working farm with open land. Please follow our team's guidance, respect working areas, and keep children with you. Opening hours, activities and availability can change with the season, the weather and the needs of the farm.

• We take reasonable care to keep guests safe and to deliver what you booked.
• Your belongings remain your responsibility while you are on the estate. We are not responsible for their loss or damage unless we caused it through our negligence.
• You are responsible for damage to our property caused by you or your party, beyond normal wear.
• We are not responsible for failing to provide a service because of events outside our reasonable control, such as severe weather, flooding, fire, road closures or government restrictions. We will refund services we cannot provide.
• Except where the law says otherwise, our responsibility for any booking is limited to the amount paid or payable for it, and we are not responsible for indirect losses such as missed travel or lost earnings.
• Nothing in these terms limits our responsibility for death or injury caused by our negligence, or any rights you have under Malawi law that cannot be excluded.

We work to keep this site accurate, but details can change, so please confirm anything important with us. The text, photographs and logos belong to Chalo or its licensors. Please do not copy them for commercial use, or interfere with the site or its booking systems.

Our Privacy Policy explains how we use your information.

These terms are governed by the laws of Malawi, and the courts of Malawi will deal with any dispute. We may update these terms by posting a new version here. The terms in place when you booked apply to that booking.

Email [email protected], call +265 887 13 48 84, or message us on WhatsApp.